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How Can I Give Advice?
How Can I Get Advice?
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What happens if a User calls me while I am designated as 'Available' but I am unable to receive the call for some special circumstances beyond my control? Is my User/Client charged for the call?
In order to prevent accidental charges assessed to Users due to Advisors' inaccessibility specifically during times of advertised 'availability', Click4Advisor utilizes a 30-Second Buffer Zone. The Buffer Zone allows Users to be connected to an Advisor's phone line for up to 30 seconds without being charged. As an Advisor, when you designate yourself as 'Available' in the Click4Advisor system, you should always be available and ready to answer User/Client calls. In the unlikely case wherein special circumstances prevent you from answering directly a User's call, but is however received by someone else or an answering machine at your number, a User will have up to 30-seconds to disconnect the line to avoid being charged for such an unsuccessful call. |
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