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How Can I Get Advice?
How Can I Give Advice?
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Submit a Callback Request
Now, when an Advisor is unavailable or busy, a User can easily Submit a Callback Request to receive a call once the Advisor becomes Available. Submit a Callback Request is offered to Users both in the Internet system, as well as through the 1-800 Dial-In System.
Users will see the Callback Requests they've submitted in their interface, while Advisors will see the Callback Request Queue of Users waiting to contact them in their interface. The moment an Advisor switches from Unavailable to Available they will begin receiving their queued up calls.
Users never have to repetitively look to see if their favorite Advisor is available again, and Advisors can more effectively line-up their calls for a more productive Available shift. |
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