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How Can I Get Advice?
How Can I Give Advice?
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How do I give Feedback on Advisors?
There are two ways to give feedback regarding your call experience with an Advisor. The first is to simply click on the Feedback link that is in the Popup window display once you connect to the call. The second is by logging in to your User account, going to your Usage Transaction section, and finding the particular Advisor and Call you want to provide feedback on. On the far right of the display, there is a 'Feedback' column. If you have not provided feedback yet for your chosen transaction, then the entry will read 'waiting'. Click on 'waiting' and then enter your feedback. When you have completed your feedback, the entry in the Feedback column of the display will read 'submitted'. Users can only submit feedback with respect to calls that have resulted in a valid transaction. Any feedback from calls that fall in to the 30-Second Buffer Zone will not be recorded. |
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