What happens if I call an Advisor who is supposed to be 'Available', but I get an answering machine or otherwise cannot reach her/him? Am I charged for the Call?
In order to prevent accidental charges assessed to Users due to Advisors' inaccessibility specifically during times of advertised 'availability', Click4Advisor utilizes a 30-Second Buffer Zone. The Buffer Zone allows you to be connected to an Advisor's phone line for up to 30 seconds without being charged.
This covers the unlikely case wherein, despite calling during an Advisor's prescribed hours of availability, you may not be connected directly to an Advisor for any reason and so opt to discontinue the call. In this case, as long as you hang up within 30-seconds, you will not be charged for the unsuccessful call. |
